Backoffice Customer Care
Full Time: 40 hrs
We are a young company that works together with the best brands in sporting goods, outdoors and consumer electronics categories in the Nordic countries and the Benelux region. We take care of the sales and distribution of these products to thousands of (online)stores in Europe with a team of professionals. We unburden our (corporate) customers, offer great service, and grow rapidly. And for that we need you!
Assertive, independent, and accurate
For our order processing and customer care department, we are looking for a new colleague who gets energy from giving the best of customer service while keeping a close eye on our processes and procedures. Processing incoming orders, creating invoices and processing incoming e-mails from customers are just a view of your tasks. In short, an administrative customer-friendly jack-of-all-trades who is accurate and can switch quickly between different brands, programs, and systems.
In time you will make independent decisions about returns, credit notes and complaints. In doing so, you ensure transparent and complete administration and documentation. Furthermore, we are a close-knit team of young driven people. A second family culture, as it were. People here strive for progress and are eager to develop. A lot is possible within our organization. Do the following characteristics strongly emerge in your character; assertiveness, independence, and the will to go to the next level with us, then we are looking for you. Will you help us to further structure our department?
What do we ask?
- You have MBO/HBO work and thinking level
- Good communication skills and are customer-oriented
- Knowledge of MS office and ERP systems
- Good command of the Dutch and English language, both verbally and in writing
- Command of the French and German language is a plus
- You are available full-time (40 hours).
What we offer you:
- An appropriate salary, depending on age and experience
- Staff discount on our house brands
- Attractive pension scheme
- Possibility of reimbursement of travel expenses
- Well-cared-for lunch
- An informal working atmosphere and the nicest colleagues
Do you want to work with us?
Please send a motivation to wilko@response-nordic.eu